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singley.org > blog archives > When You're Done with the Phone, Do My Taxes 01.10.2003

Wow, Ameritech is really going out of their way to improve their historically awful customer service reputation. I just called to setup a new phone line, and the women I spoke with practically offered to run over to my apartment and hook up the line herself. I think she would have baked cookies, waxed our floors and carried me up and down the stairs if I asked nicely, and especially if I agreed to sign up for caller ID.


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